Refund policy

Returns, Exchanges & Cancellations
Custom/Personalized Items: Due to the nature of these products, all sales are final on custom orders. Returns or exchanges are not accepted unless the item arrives defective or there was a manufacturing error on our part.
Non-Custom Items: For standard, non-personalized items (such as pre-made hair bows, stationery, ect.), we accept returns within 14 days of delivery. Items must be in original, unused condition. The buyer is responsible for return shipping costs.
Cancellations: We accept cancellations within 24 hours of purchase. Once production has begun on a custom item, the order cannot be canceled.